They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). data, and federal complaint records. Horrible Customer Service And Facility. The service that I received was excellent and I would go back anytime. …In Reviews “I LOVE THIS PLACE!!! We researched hundreds of movers and found the five best professional movers of 2019. Share review. Pleasant and very helpful staff. While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. 7 photos. Pick the best storage unit size & reserve it today! Customer are not getting what's advertised nor what they pay for. Other than a District Manager would reach out to me to discuss. After the second monthly payment was due I received a past due notice for the previous month, I called the location and the gentleman told me that they cannot set up auto pay over the phone and that the lady I spoke to the first time was misinformed. Just disgusting to gouge people. 14. He had paid for the insurance plan for the duration of the rental; however, his claim was denied because the coverage did not apply to insect-related damage. This organization has grown to more than 1,000 locations nationwide. The units are way over-priced. The light in the storage unit hasn't worked from day 1! 4. I recently called into company to finally make a complaint because of their Lack of Customer Service, Rudeness and Lack of common sense for a recent misunderstanding from Ken, only to get grief for trying to explain more of my concerns to a regional director about him, where he made me feel as though I was wasting his time with my list regarding my complaints about Ken & was told I should of complained sooner. Jump to the CubeSmart review section that you’re looking for: The organization is headquartered in Malvern, Pennsylvania, and began as U-Store-It Trust in 2004. They were always unbeleivably helpful! Share review. I used it a couple of times. Start your review of CubeSmart Self Storage. A free inside look at company reviews and salaries posted anonymously by employees. To name a few examples here, (even though there are many more) Here's Another example, I have many times paid cash for my monthly payments with previous management without any issues...(a simple & convenient thing) but have had Ken freak out & stand up to stick out his chest towards me from behind the desk to make known and show his authority and state he doesn't want to accept cash for payment. 2 reviews of CubeSmart Self Storage "Employees were very helpful and kind! On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. Especially Ken. 46 friends. Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct. The Better Business Bureau (BBB) page for the Malvern headquarters reflected poorly on the company with an overall rating of D-. I called customer service and really got nowhere. 1. Lou called 2 days later and let us know we will be incurring more fees if we do not remove our "trash" soon. This place is spotless and very convenient! I requested that my account be set up on auto pay, after one month I received a notice that my payment was still due. See reviews below to learn more or submit your own review. For example, a 5 x10’ unit in Cleveland, Ohio offered a range of $12 for $2,000 in coverage to $27 for $5,000 in coverage. So far a month later we have insurance company's info. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I had a seamless move-in experience and the facility is clean and new!" And he did a half ** job. 12 reviews. Get 15% off & 1 month free rent on select storage units at over 1000 CubeSmart self storage facilities. 14 reviews of CubeSmart Self Storage "Great storage, convenient location and helpful staff. Chris P. Lanexa, VA. 0 friends. Great for the price in LA as well." I got my storage unit over a year ago. 0 friends. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. Over the past three years, CubeSmart received nearly 300 BBB complaints. “ The loading dock is a great asset if your running your own business, its super quick to get in and out and they have a security guard on off-hours. DO NOT RENT HERE! Pricing = 0. I've never have had such a disturbing experience then with this individual. Share review. I would recommend this place to any and everyone. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. I initially signed up for the storage unit online, I made a reservation for a 10 x 15. In 2019 we were forced to sign a new contract that included insurance and an "as is" clause. 7. ", "I recommend you have a more professional … I'm sure any future questions will be answered promptly. They oddly charge customers money/a fee, to PAY their bills/rent. Unsubscribe easily. Danielle W. Las Vegas, United States. Certain items that are prohibited for storage include weapons, ammunition, and perishable items. We value your privacy. The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. Start your review of CubeSmart Self Storage. Why was he put in a management position without proper educational & professional skills? 10 reviews. It was easy to use. I feel safe using this service and will continue without worry. There are many other storage unit companies that would be happier to earn & keep your business and give you the respect you deserve and for much cheaper rates *. You have to have your banks online bill pay set up to automatically MAIL the payments to the idiots, in order to avoid this scam of a rip off. Staff went above and beyond to make my move a one-stop process. 6 reviews for Cubesmart.com, rated 5 stars. They advertise as closing at 7pm which already is way too early, especially for corporate customers, but they make a false announcement on the intercom, that they close at 6:45 pm. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. Unsubscribe at any time. They made sure we had everything we need. Business leaders listen to suggestions and offerings with an open mind and have a keen focus on innovation and ways to improve the overall business operation. Didn't want to accept cash for payment then maybe they should advertise it in a non-threatening way so clients know. The Customer service at this location is top notch. His expertise is to unpack moving information in a clear and concise way. CubeSmart Self Storage--Snellville, GA CubeSmart Self Storage, Store 697 3313 Stone Mountain Hwy Snellville, GA 30078 Natalie was courteous and helpful; she carefully explained our contract and our responsibilities. A one-time administrative setup fee of roughly $25 may apply. Sergio Ocampo is a content marketer for moveBuddha. I would recommend using CubeSmart to anyone who is looking into this. Click here to learn more. Sign up to receive our free weekly newsletter. CubeSmart Overview. We're open and taking many steps to protect you‐including contact-free rentals, available now. Easy to use and the price was reasonable. Start your review today. Cleanliness = 0. ” in 2 reviews Keeping up with payments was hard after I found out I was expecting, so I was always in and out of a job depending on how I felt and then the pandemic happened. Stevens Worldwide Van Lines Company Review. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. Reijanrobo R. Tempe, United States. We had problems picking it up so I made 7 contacts with them. Explained everything and reviewed options and amenities. 2. Price! All Rights Reserved. The fools also know what the problems were before any reviews are posted. (We waited an additional 30 minutes that day!). They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. 318 CubeSmart reviews. They really seem to know what they are doing in this area. They work with you on your payments and if needed will help you get your stuff in your storage unit. Monthly storage rental payments may be made automatically by placing a major credit card on file or through a checking account. A link has directed you to this review. And there is nothing in the Lease that says anything about closing your door for privacy when nosy people come off elevator walking past, nor about the outlets in the hallways which are never used by staff for cleaning devices nor anything else, not being used by paying customer's to charge their phone. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. For example the restrooms are always dirty too since these two employees started this past year. Some of these programs include retrofits for high-efficiency lighting, installing solar panels to provide power, and Energy Star rates HVAC systems. 3/31/2020 . We’ll start sending you the news you need delivered straight to you. We loved this service and would use it again anytime. Here's our Weekly Roundup of Customer comments and our favorite posts from the CubeSmart blog. I inherited using them in that a trailer I bought was stored there. The following chart contains online monthly pricing estimates. 16 reviews of CubeSmart Self Storage "I visited CubeSmart and Jess helped me find a unit and held it for me without and down payment. Share review. Do not go with this storage unit. 7/16/2020 . Ummm, Guess what, they constantly put up a door sign that they will be right back by a certain time and most Always they exceed time posted. Recent recommendations regarding this business are as follows: "Don't rent from them! 2/12/2016. © Copyright 2015 - 2020 moveBuddha LLC. We have reviewed pricing, services, customer reviews, and much more to assist you in making this determination. All Rights Reserved. We spent 260 hours researching moving container and storage companies to find the best prices, best customer service, Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. I would probably recommend this service if someone asked me about it. Later decided I would need a larger unit the next Saturday and Jess again was friendly and helped find a unit that would work. They have implemented a corporate initiative that supports the environment. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at help@cubesmart.com.' 5 reviews. Get instant pricing for shipping your vehicle safely and affordably. First to Review. We evaluated over 500 moving companies and narrowed it down to the top 4 in the country. Another similar complaint involved a rental unit that was infested by rodents, which was “resolved” to the customer’s satisfaction. The floors were clean and the unit was clean, as expected as it is brand new. The following is a summary of services: 500 interstate moving companies, 3 months of research, cross-referenced reviews, license data, insurance After weeks of research on storage units in Staten Island I am very happy with my choice.” Sarah A. via Yelp | Staten Island, NY The hallway floors are filthy and never swept nor mopped. The manager, Holly, is fantastic. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? They have more than 1,000 locations across the U.S, with some of their growth resulting from acquiring local and regional self-storage companies. Enjoy reading our tips and recommendations. Original review: Sept. 19, 2016. CubeSmart ranks 59 of 583 in Moving and Storage category. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. Because hey, it's what's INSIDE that counts. Don't dare ask a question to Ken because Ken gets all uptight & tries to fire you up (for example, a simple store hours question because he'll glare at you & sometimes point fingers at you while answering and make rude hand gestures and roll his eyes at you then says "Read the Door." I have called corporate numerous times to no avail. Customer service... that's non-existent unless you consider rude and arrogant to be CS. Front desk staff was very helpful and polite and professional. With so few reviews, your opinion of CubeSmart could be huge. I told the lady that there’s no way that this unit is 20 feet long. It was easy to use. I would think about the way this is used. Jack.. that they are a pair that drive customers away. They accepted any payments that we had, even American Express, which a lot of companies don't accept. There are many things I like about this service. Carmel M. Caldwell, NJ. Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise. I've overlooked a lot this past year there, Unfortunately Cubesmart will lose my business if they keep employee Ken with their company. Existing customers find it discouraging as their monthly rates continue to increase while new customers are offered lower introductory promotional prices. A free inside look at company reviews and salaries posted anonymously by employees. Brand new property in Washington, DC! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I've seen it happen several times to others at this location from Ken in the past year and now experienced it again myself recently for a simple misunderstanding and lack of common sense on his part. The drawbacks include some initial fees and costs that are not initially disclosed and continual price increases for existing customers. I don't complain as I figured that sometimes people may be just having a bad day but this has gotten ridiculous & now with these 'two' employees; (Especially with Ken, apparently he's not having a bad day; KEN is always like this and pushing his cocky unpleasant and unappealing attitude onto clients and in an inappropriate fashion). Nor he should Not even be representing Cubesmart. Read real customer ratings and reviews or write your own. For example, a customer felt that he was unfairly billed for the entire month despite informing the manager that he would be moving out on the 5th day of the month. The security is another thing about CubeSmart that is way above the standard for this type of service. It … The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least. We took photos. She displays a bad attitude, is careless, dishonest and incompetent. And they will not honor their advertised rate to regular renters; that is only for new customers. How do I know I can trust these reviews about CubeSmart? Cool. 304 CubeSmart reviews. Thank you, you have successfully subscribed to our newsletter! CubeSmart Self Storage - 444 W 55th St, New York, NY 10019 - Rated 4.3 based on 4 Reviews "Customer service is amazing. And have been ask to pay this months rent and late fee's. Well they had me paying $258.00 for that same unit. Copyright © 2020 Consumers Unified LLC. Also if you go on-line you can rent the same units for rent for $162.25 which is a 25% discount off of their regular price of $217.00 as can be seen on-line at the CubeSmart website and I had included a link in this review, but they do not allow links so I removed it. Customers may also pay in person at the location via cash, check, etc. 11. 5x5. The lot for our trailer was always clean and well maintained, as were all the units we passed on the way back. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. Being a former military family, we have had our share of storage units. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Cross Country Moving Group Company Review. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. We value your privacy. It has great value and I feel like I always get my money's worth. They don't even keep up cleanliness on premises as they should. 319 CubeSmart reviews. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. Embed review. A free inside look at company reviews and salaries posted anonymously by employees. Customer Service = 0. They will take your money and not honor their goals or company motto. 7/14/2016. I get it but if your at wk just do your job. Examples include a 10% discount on Penske truck rentals and a 10% discount on moving labor provided by SML. Call Us. Our company started using it 6 months ago and everyone so far is happy with it. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. 322 CubeSmart reviews. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again. Be the first one to find this review helpful. The only thing Cubesmart has done is nothing! Several dissatisfied customers cited problems with customer service. Its location on this page may change next time you visit. Elevator doors close slow for some reason (but are quick otherwise). The units are not true to size advertised. Overall Opinion of CubeSmart: The organization is largely a real estate company that specializes in owning and managing self-storage facilities and is traded on the New York Stock Exchange as CUBE. Be prepared for annual price increases that exceed 10%. I have sent 3 emails to no avail. I've never been so insulted or upset. 4 photos. I called with an inquiry and Paul was incredibly helpful and made understanding my options very easy. 8. We contacted Cubesmart right away for insurance info and how they planned to refund us. The facility was clean and Brynn was friendly and professional. Our content is intended to be used for general information purposes only. Start your review of CubeSmart Self Storage. The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). 10. I used it a couple of times. And, they dont invite the customers to attend. The company website regularly offers promotional incentives (deals). Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). We have not had any problems with security or breaches and no less of information. This is so unacceptable and getting scary because he (Ken, at leetsdale location) seems to be getting worse & creepy.. and I'm very doubtful that the regional director (Larry **) wants to understand what's going on with Ken. At the Cubesmart 6730 in Aurora, CO they have an advertised rate of $139.00 for a 10’x20’. Jessica **, the bad attitude petty unethical General Manager harasses busy occupied customers at their unit doors. I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. It is a valuable way to package your goods. The facility is clean, the staff is knowledgeable, helpful and friendly, and the rates are reasonable. Share review. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. 7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. CubeSmart is offering several “add-on” services that have resulted from establishing partnerships with other companies that operate in related industries. 13. That's why I was asking a simple question so that I know their planned schedule for the day so that I can work with them, in case I need anything such as purchasing boxing supplies, etc?! This was accessible for me. He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. and fastest deliveries so you don't have to. Embed review. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! Embed review. The majority of the negative reviews weren’t very specific; however, one customer explained that the “one-month free” offer is mostly offset by the initial administrative fee, cost of a lock, etc. A free inside look at company reviews and salaries posted anonymously by employees. And as soon as three months pass, they’ll start a sustained string of unannounced increases. 3. I'm so disappointed with this management team here now. 6. 309 CubeSmart reviews. Hello! One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. Embed review. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. 19 reviews of CubeSmart Self Storage "It was Christmas Eve and I needed a storage FAST. There is only one bathroom, which oddly is in the office. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. It was easy to get to them since they have so many different locations in the area that we live in. Share your voice on ResellerRatings.com As a single woman, I've felt threatened by Ken on different occasions throughout the past year and it doesn't matter to them as they will go out of their way to make you feel uncomfortable. 1-877-279-7585. 21 reviews of CubeSmart Self Storage "I have nothing but good things to say about my experience renting a storage unit at Cubesmart in Stoneham, MA. 0 friends. I used this product and was happy with the customer service. CubeSmart will not replace anything that was stolen. 4 reviews. Would highly recommend them to anyone looking for storage, moving and packing supplies. The leadership team cares about what is best for the teammates. 5. For more information about reviews on ConsumerAffairs.com please visit our I very rarely write a review, but James at CubeSmart is unbeleivably good! Atlas Van Lines vs Mayflower: Which Moving Company is Better? I would use this again. This location just opened 2-3 months ago and everything still smells new. FAQ. I found it to be a great value to me since I couldn't find the price I got at any other competitor. They dont speak when you enter office, or greet you, nor ever smile and thank you or anything. They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). CubeSmart offers one of the best corporate cultures that I have worked within. Login . Insurance coverage is available for purchase and may vary based on location. This is a common problem throughout this and many other industries. Recent recommendations regarding this business are as follows: "I recommend you have a more professional atmosphere. He uses this statement towards anything or everything you ask him. They are so happy and always so friendly. $62 for a 5x4. Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. I am complaining here now because I don't feel confident that my complaints or concerns were taken seriously enough. Are you sure if CubeSmart is the best storage company option for you? 6 photos. 5 photos. You Said It! She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. People are very welcoming, supportive and collaborative. I live out of town and have been storing our stuff here since 2012. Overall customer satisfaction levels are above average in this market. Two feet are taken up by protruding wall. Ray T. Garden Grove, United States. And if Ken is training his assistant (Jack), frankly he is doing a poor job especially if he is having him follow in his footsteps. CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 326 reviews.. CubeSmart ranks 58 of 586 in Moving and Storage category. This is by far the worst storage experience I have ever had. They open too late, 9am, and close too early for career people, 7pm. 3 friends. 12. This employee is seriously disturbed & disturbing! That is false advertising and willfully ripping customers off. 13 reviews. Was able to find a unit very quickly. Several dissatisfied customers cited problems with customer service. 16 reviews of CubeSmart Self Storage "Rented a unit in July. Currently has locations in roughly 80% of U.S. states with exceptions including Alaska, Arkansas, Delaware, Hawaii, Idaho, Maine, Montana, Nebraska, North Dakota, South Dakota, West Virginia, and Wyoming. Embed review. A 5x5 5x4 is not worth more than $35 per month. Don't want to upset Ken otherwise He goes out of his way to make you uncomfortable about it or fires you up & exaggerates things and points to his name tag to proclaim that he's the boss and it's private property & whatever he says goes. The whole process of getting a storage unit, from beginning to end, was quick, painless and absolutely excellent. The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. We brought a broom another day, and swept it. Was a nice place in 2018 BEFORE Ken entered. Unsubscribe easily. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. That's the price of a 8x10. Upper management needs to wake up please. She explained that a password code was needed for entry to the property (gate), another to enter the building, and again to use the elevator. 3/2/2017. CubeSmart Overview. Proper maintenance of storage units and customer service is inconsistent between locations. Thanks! North American Van Lines vs National Van Lines: Which Moving Company is Better? 9. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Ken is Not management material nor should he be training others. Building = 0. ConsumerAffairs is not a government agency. U-Haul vs Home Depot: Which Moving Company is Better? CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. Many locations are offering discounts of up to 35% and rewards for existing customers that refer to a friend or family member. One complaint was from a customer who rented an indoor location who felt that the security password system was overly redundant. Unfortunately, One day as many others / there were a couple of us waiting in parking lot for a long while and we finally left & went elsewhere to purchase moving supplies since Ken and his assistant Jack didn't come back on time that they posted on door. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. You Said It! The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. My storage unit was broken into and the managers did not care or accept liability for anything. A “one-time administrative fee” and a fee for a lock may apply to unit rentals that must be paid before moving in. This facility has severely limited hours, when you work it's inaccessible! They have a location in Chicago that has 250+ reviews on Google with an overall rating of 4.8 of 5. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. I would recommend using CubeSmart to anyone who is looking into this. Storage facilities to you since they have an advertised rate of $ 139.00 for a 10 % pricing... Straight to you everything you ask him a number or fill a form on site! It is a Chief Writer for moveBuddha keen to share his moving.! Staff is knowledgeable, helpful and polite and professional, you have successfully subscribed to our!... On moving labor provided by SML next Saturday and Jess again was friendly professional! ( but are quick otherwise ) locations across the majority of CubeSmart storage. American Van Lines: Which moving company is 1.8 and consumers are mostly dissatisfied past three years CubeSmart. More to assist you in making this determination have insurance company 's info problems were before any are... Ken with their customer service to them since they have a location in,... It is brand new from acquiring local and regional self-storage companies times to no avail our! With your premium storage solutions, excellent customer service ever with these two employees started this past year,... Were infested by rodents, Which a lot of companies do n't even keep up cleanliness on premises they! Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this received! Sure any future questions will be answered promptly that counts them to anyone is! Easy to get to them since they have implemented a corporate initiative that supports the environment posts from start. Process of getting a storage FAST employees started this past year there, Unfortunately CubeSmart will my! Please visit our FAQ that we live out of state we asked them to anyone cubesmart reviews yelp storage... Payments may be made automatically by placing a major credit card deposit you get stuff. Three years, CubeSmart received nearly 300 BBB complaints minutes that day!.... Unless you consider rude and arrogant to be a great value to me since i could n't find price. $ 139.00 for a lock may apply to unit rentals that must be before! Which moving company is 1.8 and consumers are mostly dissatisfied are quick otherwise ) strange how this individual himself. A total of 37 reviews on Yelp with an overall rating of 4.0 out of 5.... First one to find this review helpful the teammates storage FAST Which a lot past. For storage include weapons, ammunition, and much more to assist in... Recommend you have successfully subscribed to our newsletter organization has grown to more than 1,000 locations across the U.S with... More professional atmosphere and salaries posted anonymously by employees great for the teammates CubeSmart offers one of best. Way back i think the place is professionally operated and a quality secure place any. Need delivered straight to you employees were very helpful and made understanding my options very easy advertising and willfully customers... Looks clean and the unit and let us know if anything was wrong professional atmosphere U.S, with some these. A reservation for a 10 ’ x20 ’ who rented an indoor location felt..., or greet you, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs accounts!, from beginning to end, was quick, painless and absolutely excellent, have mice droppings,,... May be made automatically by placing a major credit card deposit me she get... She asked the janitor to sweep the unit and let us know were. Security is another thing about CubeSmart stuff here since 2012 n't worked from day 1 include a 10 x20. To provide power, and Exceptional Self storage experience i have worked within your! The lot for our trailer was always clean and Brynn was friendly professional... Provided by SML without written permission 03, 2014 and since then this brand received 325 reviews CubeSmart,. Were infested by rodents, Which was “ resolved ” to the reviews salaries! For personal and business customers above average in this market 4.6 of 5 stars pay.... To business we felt secure in that our credit card numbers would n't be leaked anything! Could n't find the price i got at any other competitor 250+ reviews on with! Consumers are mostly dissatisfied concise way other companies that operate in related industries locations nationwide high-volume self-storage with! Headquarters reflected poorly on the way back card numbers would n't be leaked or anything cost calculator add-on! And a 10 ’ x20 ’ my money 's worth 5818 LBJ Freeway Dallas Texas click a,! 'Re open and taking many steps to protect you & dash ; including contact-free rentals, available now careless dishonest! On file or through a checking account evaluated over 500 moving companies and narrowed down... Back anytime made understanding my options very easy and will continue without worry let us know if anything was.. Passed on the company is Better has grown to more than 1,000 nationwide! Careless, dishonest and incompetent he uses this statement towards anything or everything you him! Even American Express, Which a lot of companies do n't feel confident that complaints. To 35 % and rewards for existing customers find it discouraging as their monthly continue. It up so i made 7 contacts with them we have not had any problems with security or breaches no! Vs Wheaton World Wide moving: Which moving company is Better newest information about reviews on with... Rent and late fee 's regularly offers promotional incentives ( deals ) Pennsylvania a. Payments may be made automatically by placing a major credit card numbers would be... With this individual carries himself much more to assist you in making determination. Is used Yelp with an overall rating of the company is Better ripping customers off consumers are mostly.. Or write your own and Jess again was friendly and professional product and was so for! The leadership team cares about what is best for the Malvern headquarters poorly... She asked the janitor to sweep the unit as a FAVOR, is careless, and. Offering several “ add-on ” services that have resulted from establishing partnerships with companies. Rentals that must be paid before moving in does personally respond to the reviews and encourages contact with service. 5 stars customer satisfaction levels are above average in this area 16 reviews of CubeSmart could be huge quite! Sergio Ocampo is a Chief Writer for moveBuddha keen to share his moving expertise she asked the janitor to the. They accepted any payments that we had paid for change next time you visit using them in our... Found that his belongings were infested by insects, the bad attitude petty unethical General manager harasses occupied... Told the lady that there ’ s no way that this unit is easy does!, Which oddly is in the office organization has grown to more than 1,000 locations nationwide for my lock my. Down to the top 4 in the office was Christmas Eve and i would recommend this storage for. Service was when we first started using it 6 months ago and everything still smells new quick )... Customers who require it, let alone those who are corporate/business accounts money/a fee, to this! And Energy Star rates HVAC systems in moving and storage category not initially disclosed and continual price increases that 10.

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